• Please pencil in our next CSRSA General Session Series on January 31st at The St.Andrew's Club - 150 King Street West, 27th floor (Sun Life Financial Building - NW corner King at York).  

Join Larry Rosenberger, Research Fellow with Fair Isaac, who will share two conceptual frameworks connected by the overall theme of searching for a deeper understanding and insight into consumer behaviour.  For more information and to register, click here.

• The CSRSA is pleased to announce the next educational seminar, scheduled for Tuesday, February 27th, 2012.   Nomis Solutions’ Pricing Best Practices Seminar will provide insight into how customer segmentation and pricing optimization techniques, tools and best practices lead to more profitable prospecting, acquisition, and retention decisions whilst improving the overall customer experience.  For more information and to register, click here.

• From May 29th to 31st, professionals from across the financial industry met at the Blue Mountain Resort in Collingwood, Ontario for the 18th Annual CSRSA Conference.  This year’s theme was “Climb the Right Mountain” and sessions were geared provide attendees with information to help them in their endeavours.  Survey results are in and the conference was rated a success by all.  Refer to the Annual Conference page for details about next year’s milestone event.

• Remember to add our domain name csrsa.org to your safe senders list so you can receive the e-ForScore newsletter and other notices from the CSRSA.